ANSWERS to Frequently Asked Questions

How long will it take for me to receive my order?

Depending on the shipping method you chose at checkout, your order will typically arrive within a timeframe of 3-7 business days. For those who select USPS First Class, you can expect delivery in approximately 5-7 business days. If you opt for USPS Priority, your order should arrive in a quicker span of 3-5 business days, ensuring you get your products when you need them.

 

We are committed to processing your orders efficiently; therefore, we ship all orders the same business day if placed before 11 AM MST. Orders placed after this time will be shipped the following day, allowing us to maintain our high standards of service.

To keep you informed, you will receive a tracking number via email by the next business day, enabling you to monitor your order's journey.

 

What colour does it produce when dyeing? 

Just a small amount will produce a vivid and beautiful deep purple/brown colour, perfect for various applications.

What quantities can I buy Mimosa hostilis in? We currently sell the following quantities through our website: 50g, 100g, 200g, 500g, 1kg, and 2kg. We are also able to accommodate wholesale quantities for larger orders.

 

How is the Mimosa hostilis packaged?

Our Mimosa hostilis is hygienically packaged in clean, sealed plastic bags to ensure its freshness and to guarantee that your goods arrive in the very best condition. All orders are sent in a professional yet discreet plain envelope, prioritizing maximum security during transit.

 

Which shipping service do you use? Is tracking included?

Within the UK, we ship via Royal Mail First Class post. Orders should arrive within 2 working days of being dispatched. All orders come with tracked and signed-for shipping as standard, ensuring peace of mind.

For international packages, we utilize Airmail and have consistently experienced sm oth delivery with orders reaching their destination reliably. These packages should arrive within 5-7 working days of dispatch, and like domestic orders, all international shipments are automatically tracked and registered.

 

How long before orders are shipped?

We strive to ship all orders within 48 hours of receiving cleared payment, and we typically achieve this within 24 hours, ensuring that you receive your products as quickly as possible.

 

What is your satisfaction guarantee?

We are so confident that you will find our Mimosa hostilis to be the best-priced and highest quality available that you can return any remaining portion of your order at any time. We’ll send you a refund proportional to what’s left, less shipping charges, to ensure your satisfaction.

 

Where can I learn more about MHRB?

Check out our What is MHRB? page for extensive descriptions and information about the uses of Mimosa hostilis. We provide a wealth of knowledge to help you understand this remarkable product.

 

How sustainable is your product?

Our fair trade page provides comprehensive information about our commitments to sustainability, illustrating our dedication to responsible sourcing and environmental stewardship.

 

How do I know that your MHRB is organic, natural, and pure?

We do not use any chemicals or pesticides during the growing or processing of our Mimosa hostilis. Furthermore, by removing filler fibers, the final product becomes 30% more concentrated, making our product purer inner root bark compared to many other sources. Read more about our commitment to an organic and pure product on our fair trade page.

 

How can I pay?

We accept Credit/Debit Cards, Bitcoin, and PayPal, providing you with multiple convenient options for your purchases.

 

Where is your Mimosa Hostilis root bark from?

We exclusively harvest Mimosa Hostilis from the northeast of Brazil, ensuring the highest quality and authenticity of our product.

 

What is the difference between Shredded and Powdered Mimosa Hostilis Root Bark?

We use the same MHRB for both products; the only difference lies in the mesh used in the hammer mill during the powdering process. Our powdered MHRB resembles flour, while our shredded MHRB is finely shredded and contains up to 75% powder, offering versatility for various applications.

 

Do you ship Mimosa Hostilis Root bark outside the US?

We currently only ship MHRB within the US to ensure compliance with local regulations and to maintain the quality of our service.

 

How long does it take to receive my order?

We ship all our orders the same day if placed before 4 PM Pacific Time. We use USPS for all orders, and most packages arrive within approximately 2 to 5 days, depending on your location. A tracking number is sent via email the same day your order is placed, ensuring you can follow your package's progress.

 

I haven't received my order yet?

We offer two reliable shipping options for our customers: First Class (3-5 business days) and Priority (2-3 business days), ensuring flexibility based on your needs.

Please note that delivery times are estimated and may be affected by factors outside of our control, such as weather conditions or postal delays. If you are uncertain about the safety of your delivery, we recommend requesting signature tracking in the order notes. This added service requires a signature upon delivery, providing an extra level of security for your package.

 

Can I return my product for any reason?

Yes! You can return the product for any reason as long as you have not tampered with it and do so within 30 days after purchase. Please note that you will be responsible for covering the cost of shipping the product back to us.